Terms & Conditions

1. INFORMATION ABOUT US

We are Tramontina Singapore Pte Ltd (known in this document as Tramontina Singapore), a company registered in Singapore. You can find further information about us and our products on our website www.tramontina.com.sg.

2. HOW TO CONTACT US

You may contact our Customer Service team at tstore.singapore@tramontina.com or on our website at Contact Us. Kindly ensure to include your name, order number (if applicable) and a detailed reason for your email. If we need to contact you, we shall use the same contact details provided by you. Emails and communications are reviewed during our regular business hours Monday through Friday from 9:00am to 6:00pm (excluding public holidays). We endeavour to answer all messages within 2 business days.

3. AGE AND ELIGIBILITY REQUIREMENTS

BY ACCESSING AND USING THE TRAMONTINA SINGAPORE WEBSITE AND RELATED SOCIAL MEDIA PLATFORMS, YOU AFFIRM THAT YOU ARE 18 YEARS OR OLDER TO ENTER INTO THESE TERMS, OR, IF YOU ARE NOT, THAT YOU ARE 13 YEARS OR OLDER AND HAVE OBTAINED PARENTAL OR GUARDIAN CONSENT TO ENTER INTO THESE TERMS.

Tramontina Singapore website products are not available for sale to minors. If you are under 18 years old you may not purchase products on our website unless you are supervised by your parents or guardian having responsibility for you.

You represent that any registration and account information that you submit to Tramontina Singapore is true, accurate, and complete, and you agree to keep it that way at all times.

4. OUR CONTRACT WITH YOU

When you purchase from us you are agreeing that:

• We only accept orders when we have checked them.
• Sometimes we may reject orders.
• We charge you at the time of purchase.
• We pass on increases in GST.
• We are not responsible for delays outside our control.
• You have rights if there is something wrong with your product(s).
• We can change these terms and conditions.
• We can suspend supply (and you have rights if we do).
• We do not compensate you for all losses caused by us or our products/services.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms and conditions apply to our contract.

We shall charge you at the time of purchase. Thereafter you will receive an email to acknowledge receipt of your order listing a summary of product(s) purchased, the delivery details provided and your payment method. Receipt of this email does not mean that your order has been accepted by us. We will only accept and dispatch orders when we have checked them.

We shall send you a confirmation email advising your order has been dispatched. This will act as acceptance of your order and a contract will be created between you and us.

If we are unable to supply you with a product(s), for example because a product is not in stock or no longer available or due to an error (including a price or description error on our website), we will inform you that your order has been rejected and will not be processed. If you have already paid for the order we will refund you the full amount no later than 14 days.

5. OUR PRODUCTS

While we take the utmost care to ensure our product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. If an error was made, we will make changes as soon as possible. If such change directly affects an order placed we shall let you know immediately.

5.1 PRODUCTS MAY VARY SLIGHTLY FROM THEIR PICTURES

The images of the products on our website are for illustrative purposes only. Products may vary slightly from those images. An accurate product description along with information is available on the product page. We have made every effort to display colours accurately although the functionality and display of your device may not reflect the exact colour of products.

5.2 STOCK AVAILABILITY

Whilst we endeavour to ensure products are always available, there may be times when products will be temporarily out of stock.

5.3 PRODUCT SUSPENSION

We can suspend the supply of a product. This may take place to:

• Deal with technical problems or make minor technical changes;
• Update the product to reflect changes in relevant laws and regulatory requirements; or
• Make changes to the product.

5.4 WE DO NOT COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR PRODUCTS

We are responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section we are not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
• A business loss. Relates to your use of a product for the purposes of your trade, business, craft or profession.

6. PRICING

Prices displayed on our website are in Singapore Dollar (SGD) and inclusive of GST (goods and services tax). Pricing excludes delivery costs that will be added to the total amount due. Applicable delivery costs are displayed during the checkout process.

If a price or delivery cost is listed incorrectly we will either contact you and give you the option of reconfirming your order at the correct price. You may accept or cancel the order. We may also reject your order and notify you. This is all at our discretion.

Price changes are subject to change without notice.

Tramontina Singapore operates a standard product pricing policy in Singapore. This means customers are charged the same prices irrespective of where they live within the country.

6.1 WE PASS ON INCREASES IN GST

If the rate of GST changes between your order date and the date we supply the product, we adjust the rate of GST that you pay, unless you have already paid in full before the change in the rate of GST takes effect.

7. PAYMENT

When purchasing goods online a valid payment method must be used at the time. We accept the following payment types: Visa, MasterCard, American Express, Union Pay, Shop Pay, Apple Pay, Google Pay. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in Singapore Dollar.

We do not accept cash, cheques, gift cards or vouchers.

8. YOUR LEGAL RIGHT TO END OUR CONTRACT

If you decide to end our contract because of something we have done or are going to do prior to delivery, the contract will be terminated immediately, and we will refund you in full for any products which have not been provided.

Some reasons may include:

(a) We have told you about an upcoming change to the product or these terms which you do not agree to.

(b) We have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed.

(c) There is a risk that supply of the products may be significantly delayed (for a period of more than 30 days) because of events outside our control.

(d) We have suspended supply of the products for technical reasons or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days.

9. CANCELLATION

Cancellations can only occur before dispatch. If your order has been dispatched, we will no longer be able to cancel it although we will make an attempt to contact the courier and stop delivery. However, if the order is delivered, you will have to submit a return request. You may refer to our Returns & Refund Policy for more information

10. DELIVERY

It is your responsibility to provide us with the correct delivery address and any special instructions where applicable to fulfil your order. This includes the name of the recipient (person or company) and the full delivery address (including postal code, unit number and street name).

Please note that we cannot be held liable for any delivery errors that result from missing or incorrect instructions or address details. If you provide an incorrect or undeliverable address, the product may be returned to our facilities and the shipping costs will be deducted from your refund.

We currently only accept orders for delivery to Singapore addresses.

Estimated delivery will be available on checkout usually within 1 to 3 business days after dispatch. We will send you an email with the carrier’s link so that you can track your order.

Deliveries are only made on business days (Monday to Friday, excluding public holidays). Every effort will be made to meet delivery timescales visible at the time of your checkout. If we experience any significant delays in dispatch or deliveries (that may be caused by a high volume of orders or a shortage of shipping service) that may affect your order, we will contact you by email.

Furthermore, external events, such as force majeure (weather conditions, geopolitics, industry strikes), may interfere with carrier services and the delivery date of your purchase.

Tramontina Singapore and the delivery company are not responsible for assembling any products.

All deliveries are made to the front door of the provided delivery address.

10.1 DELIVERY RESTRICTED AREA

We are currently unable to deliver the following postal codes. Orders with

Postal Code	Location	Postal Code	Location	Postal Code	Location
Whole area	Khusu Island	508487	Hendon Camp	669644	Gombak Base
Whole area	St John's Island	509863	Changi Airbase	669645	Ministry of Defense
Whole area	Pulau Ubin	509927	Trent Engine Overhaul Complex	669646	Bukit Panjang Camp
Whole area	Pulau Tekung	509928	SIA Engine Test Centre	688255	Mowbray Camp
Whole area	Rifle Range Compound	509932	Trent Engine Overhaul Complex	688256	Kranji Camp
Whole area	Seletar Aerospace	534257	Paya Lebar Airbase	688793	Stagmont Camp
Whole area	West Camp Road	567754	Amoy Quee Camp	689953	Keat Hong Camp ll
Whole area	Airport Cargo Road	596302	Maju Camp	689954	Keat Hong Camp
Whole area	Alps Avenue	596472	Police KINS Training Camp	698956	Tengah Air Base
Whole area	Airline Road	506969	Changi Prison Complex	708972	Murai Camp
Whole area	Turf Club Avenue	507087	Selarang Camp	708976	Lim Chu kang Camp ll
098269	Resort World at Sentosa	528765	21 Tampines North Drive 2	718919	Sungei Gedong Camp
098322	85, Brani Terminal Avenue	507709	Changi prison Complex Cluster A	729753	Mandai Camp
098323	81, Brani Terminal Avenue	609271	ASL Shipyard	729754	Mandai Camp ll
098325	2, Brani Terminal Avenue	609273	PPL Shipyard	729756	Mandai Hill Camp
098325	89, Brani Terminal Avenue	609278	Shell	738103	Woodland Check Point
099958	Resort World at Sentosa (Office)	609412	Vobak Building	738203	Woodland Check Point
109680	Central Manpower Base (CMPB)	609831	Caltex Jalan Buroh 1 Service Center	738406	60 Woodlands industrial Park D
117536	Power Grid	619110	Jurong Port	728700	Woodland Check Point
117605	Storkport Road	619523	ST Kinetics	757618	Sembawang Camp
117630	Tanjong Berlayer Camp	628054	29, Tanjong Kling	757621	Chong Pang Camp
129817	Clementi Camp	628398	Tuas Naval Base	757752	Sembawang Airbase
139302	Ayer Raja Camp	628439	Tanjong Gul Camp	757753	Khatib Camp
149051	Special Operation Command	629122	Jurong Shipyard	75758	Dieppe Barracks
149373	Queenstown Remand Centre	629351	50, Gul Road	758103	Senoko Power Station
178880	Parliament house	629353	Keppel Shipyard (Gul)	759907	Senoko Incineration Plant
248843	Tanglin Camp	629888	Keppel Shipyard	759945	Admiralty West Prison
367833	Mount Vernon Camp	637559	Pasir Laba Camp	759956	Sembawang Shipyard
397970	Guillemard Camp	639607	Tuas Power Station	759956	Sembawang Wharf
417902	Kaki Bukit Prison School	639257	Jurong Camp l	759957	Sembawang Prison
465556	Bedok Camp	638361	Jurong Camp ll	769194	4 Lorong Chencharu
478937	Singapore Prisons Quarters	638364	SAFTI Military Institute	778895	Nee Soon Camp
498760	Changi Exhibition Centre (Airbase)	638501	ST Marine	778900	Nee Soon Camp (Leo Noth)
498761	Changi Exhibition Centre (Airbase)	638709	15, Tuas Crescent	779914	Nee Soon Camp (SCDF)
498819	Changi Naval Base	638717	23, Tuas Crescent	797792	Seletar Airport passenger terminal
498802	1 Changi North Way	667988	Bukit Gomback Camp	797809	Seletar Airport
499611	8 Changi North Way	669638	Hillview Camp	819658	Changi International Airport Services
498834	Tanah Merah Prison	669642	Gomback Base HQ	819659	SATS inflight Catering Centre 1

11. GENERAL ISSUES WITH OUR PRODUCTS

If there is a question, comment or complaint about the product delivered to you, please do contact us immediately via Contact Us, explaining the issue you wish to address in detail.

12. OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We may not immediately not finalise your commitment (such as payment) or for doing something you are not allowed to, we can enact our enforcement later.

13. INDEMNIFICATION

You agree to indemnify and hold Tramontina Singapore harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) arising out of or related to: (1) your breach of any of these Terms (including any additional Tramontina Singapore terms and conditions incorporated herein); (2) any content you post or otherwise contribute; and (3) your violation of any law or the rights of a third party.

14. WE CAN CHANGE SERVICES AND THESE TERMS

We reserve the right to amend these terms and conditions from time to time. Any revisions will be posted on our website. We encourage you to review these terms and conditions regularly for any changes. Your continued use of this website will be subject to the terms and conditions in effect at the time of use.

15. CHANGES WE CAN ALWAYS MAKE

We can always change a service:

• to reflect changes in relevant laws and regulatory requirements; and
• to make minor technical adjustments and improvements, for example to address a security threat.

16. YOUR INFORMATION

We use your personal data as set out in our Privacy Notice

We are committed to protecting your privacy and ensuring a safe and secure online shopping experience. How we may use your personal information and our policy relating to privacy set out in here in our Privacy Policy.

17. COOKIE POLICY

17.1 WHY DOES TRAMONTINA USE COOKIES?

Cookies are useful because they allow a website to recognise the device you are using, and to provide you with a better website experience, by remembering something you have done within the website, eg. logging in or which buttons you have clicked. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Tramontina Singapore uses cookies and similar technologies to recognise our customers and also to understand and improve the shopping.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.
• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. [We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

Shopify Analytics (built-in solution), Google Analytics, Google Looker Studio (integrates with the other Analytics solutions to present user-friendly reports), Google Ads, Meta Ads (Facebook & Instagram), Simprosys Google Shopping Feed, Bing, DPD, Evri, Visa, Mastercard, Amex, Maestro, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay, SAP.

17.2 LINKS TO OTHER WEBSITES

Our Services may contain links to other websites. We do not have control over those websites and are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Cookie Policy.

You can also choose to "Reject All" cookies in the cookie banner.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

If you have any questions, concerns or would like to learn more about our use of cookies, please send us an email at tstoresingapore@tramontina.com.

17.3 MANAGING COOKIES

You can accept, disable and reject cookies easily by using the opt-outs provided or by adjusting your browser settings. You can also personalise your browser settings for different websites and web applications, and most mainstream browsers allow you to select different settings for proprietary and third-party cookies.

Please note that cookies are device-specific, so if you log on to any website from a different computer or from your mobile, the cookie settings on that computer/mobile will apply.

You can delete cookies stored in your browser by using a function in your browser. While this does not mean you won’t collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This is known as ‘clearing cookies’. Clearing your cookies on one browser on one device does not automatically clear them on another. You need to clear all browsers on all devices independently.

For your convenience, below are links to the web pages of the main browsers that contain instructions on how to delete cookies: 

Internet Explorer l  Firefox l Chrome l Safari

For more information about cookies and how to limit their use, please visit: www.allaboutcookies.org

ICO cookies: www.networkadvertising.org/choices

Types of cookies and other tracking technologies that Shopify may place on your device, please visit: https://www.shopify.com/legal/cookies

18. INTELLECTUAL PROPERTY

All of the elements present on our website, such as, but not limited to, the texts, photographs, logos, illustrations, videos, sounds, designs, appearance, structure, concetps, technical and graphical solutions, databases, software applications, source codes are Tramontina exclusive property. Tramontina brand is protected under trademark law in Singapore and many other countries.